Delivery

To meet your delivery requirements in the best way possible, we use Furniture Removalists who deliver anywhere within Australia.

Your location and order size will impact on the speediness we can get your order to you.

Delivery lead times are as follows: NSW, VIC, QLD and ACT metro areas between 3 and 7 business days. Perth and Adelaide between 7-28 business days.

Non-metro areas (including Hobart and Cairns) between 5 and 21 business days.

For special requirements, please contact our customer service team on enquiries@lumberfurniture.com.au

Tracking Your Order Our policy is to keep you informed. When your order is despatched, we will contact you by email and/or SMS with the relevant tracking information so you can keep a close eye on your delivery.

For larger orders consisting of bulky or fragile items, you will also receive a call from one of our professional furniture removalists to confirm a suitable time for delivery.

Delivery Policy

Deliveries for non-bulky and non-fragile goods are to your front door only. For bulky or fragile goods we believe your purchase deserves a special degree of handling and care.

To ensure this we use professional furniture removalists who call to confirm a time for delivery and take extra care throughout the entire process.

Your item/s will be hand unloaded and carefully placed in your home or office by two professionals.

This service does not include unpacking or rubbish removal.

Picking up Your Order

If agreed, your order can be collected from our Melbourne location in Moorabbin VIC 3189 at no extra charge.

Please note that we do not carry stock at these showroom locations. As such, all pickups must be pre-arranged.

Delivery Charges On the item listing page, under the Buy Now button there is provision to enter your postcode and quantity to get an estimate of shipping costs to your area.

If our shipping calculator is unable to work out your shipping, please email our customer service team on enquiries@lumberfurniture.com.au to obtain a price for delivery.

All deliveries have freight charges calculated depending on the size of the order (some orders must be delivered by a 2 man crew for safety reasons and to ensure you receive the best service possible) and the delivery address.

Signature on Delivery

All shipments contain valuable goods. Because of this, our carriers are contracted to produce a Proof of Delivery.

If you are comfortable with having your order left without the carrier obtaining a signature, please indicate this in the special instructions box when placing your order online. We are unable to accept any responsibility for your order once delivered if you select this option.

Assembly

Unless otherwise stated, Lumber Furniture does not come pre-assembled. Please email our customer service line on enquiries@lumberfurniture.com.au if you require information regarding specific item assembly.